01. Store Operator & Acceptance

Nurevoya™ is owned and operated by Wuhan Nabeishuang Network Technology Co., Ltd. “Nurevoya™,” “we,” “us,” and “our” refer to the brand and its operating company. By accessing the website or placing an order, you agree to these Terms and applicable store policies. If you do not agree, discontinue use and do not submit an order.

02. Eligibility

To purchase independently, you must be at least 18 or have reached the legal age to enter a binding agreement in your place of residence. Otherwise, use the store only with permission and involvement of a parent or legal guardian.

03. Customer Accounts

If account functionality is available, provide accurate information and keep login credentials confidential. Contact us promptly if you believe your account has been accessed without authorization, subject to applicable law.

04. Product Information

Nurevoya™ focuses on decorative home rugs, accent rugs, runners, irregular-shaped rugs, and patterned floor accents. We make reasonable efforts to present product descriptions, photographs, dimensions, weights, materials, colors, prices, and availability accurately. Materials and construction vary by product; individual product pages contain applicable specifications and care information. Colors and perceived tones may vary due to photography, lighting, screen brightness, device settings, and display calibration. Minor differences in texture, pattern placement, finishing, dimensions, or weight may occur within reasonable production tolerances. Contact support if a product is materially different from its description.

05. Order Submission & Acceptance

Submitting an order constitutes an offer to purchase. An automated confirmation acknowledges receipt but does not necessarily mean final acceptance or dispatch. Payment verification, inventory review, fraud checks, shipping restrictions, and fulfillment checks may be required. We may reasonably refuse, limit, or cancel an order due to payment failure, suspected fraud, unavailable inventory, obvious pricing or product-information errors, shipping restrictions, or inability to deliver. If payment was collected for an order we cancel, the applicable amount will be refunded to the original payment method.

06. Prices, Taxes & Payment

Prices are displayed in USD unless another currency is clearly shown. Checkout displays applicable product prices, shipping charges, discounts, taxes where applicable, and final total. Payment methods may vary by location, device, currency, order details, and provider. By submitting payment information, you confirm authorization to use the selected method. See Payment & Security.

07. Order Processing & Shipping

Orders are normally processed within 2–4 business days after payment confirmation, or up to 5 business days during busy periods. For supported U.S. destinations, estimated standard carrier transit is generally 10–15 business days after dispatch. Estimates are not guaranteed. Shipping methods and charges appear at checkout. Orders may be fulfilled from our facilities or designated partners, and origin may differ from our registered address. See Shipping Policy.

08. Returns & Refunds

Eligible products may be returned within 30 calendar days after confirmed delivery. Contact support before returning merchandise. After an approved return is received and inspected, an eligible refund is normally initiated to the original payment method within 5–10 business days. No restocking fee is charged. Preference-based return shipping is generally the customer's responsibility; confirmed problems attributable to us will be addressed without additional costs caused by that error. See Return & Refund Policy.

09. Damaged, Defective, Incomplete, or Incorrect Orders

Inspect your order promptly. If an item arrives damaged, defective, incomplete, incorrect, or materially different from its description, contact us within 7 calendar days after delivery. Include order number and relevant photographs or videos. Confirmed issues attributable to us will be resolved without additional costs caused by that error.

10. Order Changes & Cancellations

Submit requests promptly. We will make reasonable efforts before fulfillment begins, but changes or cancellations cannot be guaranteed after processing, packaging, shipment preparation, or dispatch. No cancellation fee is charged when an order is successfully canceled before fulfillment. If dispatched, the applicable return process applies.

11. Promotions & Discount Codes

Offers and codes may have expiration dates, eligibility requirements, minimum purchase amounts, exclusions, availability, or usage limits stated with the offer. Unless otherwise stated, promotions cannot be redeemed for cash or combined with other offers. Discounts must be applied before checkout is completed.

12. Product Use & Care

Rugs are primarily decorative home furnishings and indoor floor accents unless the product page states otherwise. Follow product-specific material, care, instruction, and warning information. Do not assume waterproof, weatherproof, machine-washable, stain-resistant, non-slip, or outdoor suitability unless expressly confirmed on the product page.

13. Intellectual Property

The Nurevoya™ name, logo, website design, graphics, photographs, videos, written content, and other original materials are owned by, licensed to, or lawfully used by the store operator. Unless permitted by law or authorized in writing, content may not be copied, reproduced, distributed, modified, or commercially exploited.

14. Website Availability & External Services

Temporary interruptions, technical errors, maintenance, or service-provider disruptions may occur. Some functions rely on third parties, including Shopify, payment providers, and shipping services. Their separate terms may apply.

15. Limitation of Liability

To the extent permitted by applicable law, Nurevoya™ and its operating company will not be liable for indirect, incidental, special, or consequential losses where liability may lawfully be limited. Nothing excludes liability that cannot legally be excluded, including mandatory consumer rights and statutory guarantees.

16. Governing Law & Consumer Rights

These Terms and transactions are subject to applicable laws. Disputes will be addressed through courts or dispute-resolution bodies having jurisdiction under applicable law. Nothing removes mandatory consumer-protection rights in your place of residence.

17. Changes to These Terms

We may update these Terms when business practices, website services, or legal requirements change. The latest version will be published here with an updated date. Changes do not remove rights protected by applicable law in relation to earlier transactions.

18. Contact