Contact Us
Questions about products, orders, payments, shipping, returns, or refunds? We are here to help.
Contact Our Team
Email Support
Product information, order assistance, shipping questions, returns, refunds, and general inquiries.
service@nurevoya.comService Hours
8:00 AM – 10:00 PM Daily
Response time: within 24 hours.
How We Can Help
Product Questions
Ask about dimensions, materials, weight, design details, availability, or care instructions. Include the product name or link.
Existing Orders
Include your order number and checkout email address so we can locate your purchase.
Shipping & Tracking
For dispatch, tracking, or delivery questions, provide your order number and tracking number if available.
Returns & Product Issues
Contact us before sending an item back. For damaged, incorrect, or incomplete orders, contact us within 7 calendar days after delivery and include clear photographs or videos.
Contacting Us
- Email or call our support team.
- Provide your order number for an existing order.
- Describe the issue clearly and attach relevant photographs when helpful.
Do not send a return package to the registered business address unless customer support specifically instructs you to do so. The registered business address is not automatically the return warehouse address.
See our Shipping Policy and Return & Refund Policy.
Email: service@nurevoya.com
Phone: +86 178-9546-2589
Customer Service Hours: 8:00 AM – 10:00 PM Daily
Response Time: Within 24 hours