01. Who We Are

Nurevoya™ is owned and operated by Wuhan Nabeishuang Network Technology Co., Ltd. We operate nurevoya.com and provide online shopping for decorative home rugs and related home furnishings.

02. Personal Information We Collect

• Identity and contact: name, email, telephone, billing address, and shipping address.
• Order information: order number, products, quantities, order value, payment status, shipping, tracking, returns, cancellations, and refunds.
• Support information: questions, complaints, photographs, attachments, and correspondence.
• Account information: account details and authentication information if you create an account.
• Device and website information: IP address, browser, operating system, device information, approximate network-derived location, cookie identifiers, referring pages, and website interactions.
• Advertising and measurement: ad interactions, campaign identifiers, product views, cart activity, checkout and purchase events, and conversion information where enabled.
• Payment information: transaction references, payment status, and information required by Shopify and payment providers.

We do not store complete credit or debit card numbers on our own storefront systems. Full payment credentials are handled by Shopify and applicable payment providers.

03. How We Collect Information

We collect information directly from you at checkout or through support requests; automatically through cookies, pixels, scripts, server logs, APIs, and similar technologies; and from Shopify, payment providers, carriers, fulfillment partners, and advertising or analytics providers when enabled and permitted by law.

04. How We Use Information

• Process, verify, and fulfill orders; arrange shipping and provide tracking.
• Respond to product questions and support requests; handle payments, returns, refunds, and disputes.
• Maintain website functionality, security, and fraud prevention.
• Understand website performance and improve shopping experiences.
• Measure advertising and campaign attribution where permitted.
• Meet legal, tax, accounting, regulatory, and recordkeeping obligations; establish or defend legal claims.

05. Cookies & Similar Technologies

Our Shopify-powered website and service providers may use cookies, pixels, scripts, APIs, local storage, and server logs for cart and checkout functionality, security, preferences, analytics, performance measurement, advertising measurement, and attribution. Necessary technologies support website operation. Other analytics or advertising technologies may be subject to consent or opt-out requirements depending on your location and law. Where a cookie or privacy preference interface is provided, use it to manage available choices. Browser settings can restrict cookies, although blocking necessary cookies may affect website functions.

06. Advertising & AppLovin Measurement

We may work with third-party advertising and measurement providers, including AppLovin Corporation (“AppLovin”), where these services are configured for our advertising or measurement activities. Enabled technologies may collect or receive IP address, browser or device information, cookie or advertising identifiers, referring pages, ad interactions, product views, cart activity, checkout events, purchase events, and campaign attribution information. Providers may use information to deliver or measure advertisements, attribute conversions, optimize campaigns, analyze performance, prevent fraud, and provide contracted services. Some disclosures may be considered a “sale,” “sharing,” or processing for targeted advertising under certain U.S. state privacy laws, even where no money is exchanged. Where applicable law provides an opt-out right, use available privacy controls or contact service@nurevoya.com. See AppLovin's Privacy Policy.

07. How We Share Information

We do not rent personal information to unrelated third parties for their independent use. We may disclose information as reasonably necessary to Shopify; payment providers; shipping carriers and fulfillment partners; technology and hosting providers; advertising and measurement partners, including AppLovin where configured and permitted; and professional advisers or authorities for legal, accounting, regulatory, security, or dispute-related purposes.

08. International Data Transfers

Our operating company is located in Wuhan, Hubei Province, China. Shopify and other service providers may process information in China, the United States, or other countries where their systems operate. Your information may be transferred to countries with data-protection laws different from those where you reside. Where required, appropriate safeguards and legal mechanisms will be applied.

09. Data Retention

We retain personal information only as long as reasonably necessary for order processing, customer support, accounting, tax records, fraud prevention, dispute resolution, and legal compliance. When no longer required, we take appropriate steps to delete, anonymize, or securely dispose of it, subject to legal retention requirements.

10. Data Security

We use reasonable administrative, technical, and organizational safeguards. Our store relies on Shopify and service providers for hosting, checkout, payment, and transaction-security functions. No electronic storage or internet transmission method is completely secure.

11. Your Privacy Rights

Depending on your location and applicable law, you may have rights to request access, correction, deletion, or portability; opt out of certain sales, sharing, or targeted advertising; withdraw consent; or appeal a privacy-rights decision. Email service@nurevoya.com with the subject “Privacy Request.” Describe your request and provide sufficient information to verify your identity and locate records. We may request additional information where reasonably necessary and will respond within the time required by applicable law. We will not unlawfully discriminate against you for exercising a privacy right.

12. Marketing Communications

We do not provide an email newsletter subscription form on this website. We may send service-related communications necessary to complete or support a transaction, including order confirmations, shipping updates, tracking notifications, refund updates, and responses to inquiries. A purchase or support inquiry alone is not treated as consent to promotional email marketing.

13. Children's Privacy

Our website and products are intended for a general shopping audience and are not directed to children under 13. We do not knowingly collect personal information directly from children under 13. Contact us if you believe a child has provided information to us.

14. Third-Party Websites

Links to third-party websites or services are governed by their own privacy policies. Review their notices before providing information.

15. Policy Changes

We may update this Policy when business practices, service providers, website features, or legal requirements change. The updated version will be posted here with a revised date.

16. Contact & Business Information